NPS

The NPS micro-survey, connected to evidence

A single, configurable NPS micro-survey captures a score and an optional verbatim, linked to the evidence that prompted it.

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One workspace, every channel, the whole loop.

What works today

  • One configurable NPS micro-survey
  • A 0–10 score plus an optional verbatim
  • Verbatims link back to the related request
  • A rolling 30-day score with a 12-week trend

How it fits the loop

  1. Configure

    Enable the survey, set a sample rate and cooldown.

  2. Respond

    Eligible visitors give a score and optional verbatim.

  3. Review

    See the rolling score, band split, and linked verbatims.

FAQ

How long is the survey?

It is a single 0–10 score plus one optional verbatim — that is the whole micro-survey, kept short on purpose.

Can I add more questions?

Not today. The micro-survey captures one score and one optional verbatim, with a configurable sampling rate and cooldown.

How are responses connected to feedback?

Each verbatim links to the request that prompted it, so qualitative signal stays connected to prioritization.

See it in your own workspace.

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